All complaints are addressed within one week of its receipt except for refuse collection
where the time frame is within 48 hours.
Protocol for Complaints
Protocol used to address complaints
Protocol used to address complaints
- If Local Authority is Enforcing Agency then,
- There is screening of complaint
- Complaints are sent to Public Health Dept or Works & Planning Dept
- Complaints sent to Public Health Dept include:
≥ Refuse Collection≥ Bare lands≥ Illegal Dumping≥ Trade fees
- Complaints for Illegal Construction are sent to Public Infrastructure and Land Use & Planning Dept
- Complaints for Refuse Collection are addressed within 48 hours
- For other types of complaints a site visit is effected
- If complaint is justified a notice is issued and complainant is informed
- There is follow up on the complaint
- If complaint is not justified complainant is informed
- If Local Authority is not the Enforcing Agency complainant is informed